The Changing World of Field Service Management

Kris Oldland from Field Service News and John Hunt from Astea International discuss the rapidly changing world of field service management. New technologies like the IoT (Internet of Things) are affecting the relationships between service leaders and consumers and service leaders and their field technicians. In this excerpt, Hunt talks about:

– How technology is influencing a new way of thinking – The benefits of integration – How new technologies can better your business

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