State of Service 2019 - How Best-in-Class Firms Exceed Customer Expectations
This State of Service 2019 on-demand webinar outlines the top challenges faced by today’s best-in-class service firms and what technologies and strategies they are using to overcome them.
Learn how best-in-class service firms are achieving results such as 40% YoY improvement in customer satisfaction rates. Watch the Aberdeen on-demand webinar now to learn:
- Top objectives driving service leaders’ agendas in 2019
- How to build and maintain a workforce to effectively address customer needs
- How best-in-class firms use knowledge management to achieve service excellence
- The critical role of contingent labor in modern service management
- How emerging technologies like AI transform data into action