State of Service 2019 - How Best-in-Class Firms Exceed Customer Expectations

This State of Service 2019 on-demand webinar outlines the top challenges faced by today’s best-in-class service firms and what technologies and strategies they are using to overcome them.

Learn how best-in-class service firms are achieving results such as 40% YoY improvement in customer satisfaction rates. Watch the Aberdeen on-demand webinar now to learn:

  • Top objectives driving service leaders’ agendas in 2019
  • How to build and maintain a workforce to effectively address customer needs
  • How best-in-class firms use knowledge management to achieve service excellence
  • The critical role of contingent labor in modern service management
  • How emerging technologies like AI transform data into action
7 months agoSeptember 6, 2019

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