As Field Service Management Evolves, So Should Our KPIs
Kris Oldland from Field Service News and John Hunt, Astea's managing director, talk about how service leaders are adapting to fit in the rapidly changing field service management industry through KPIs (key performance indicators). Hunt will answer all of your important questions about KPIs:
– Is there a certain amount of KPIs you should be focused on? – How can you identify important areas of your business to focus on to increase your success in specific KPI categories? – What are common KPI categories your business can focus on?