Understanding the Next Generation of Field Service Technicians

Kris Oldland from Field Service News and John Hunt from Astea International talk about a new shift in the workforce: millennial workers. How can you support both baby boomer and millennial field technicians in your workplace? Hunt answers all of your questions about the next generation of field service technicians:

– How do you create a good work environment for both of these groups? – How do you integrate new technologies in a way that's easy to understand for your technicians? – How do you use the tool: recruit, develop, and retain, to keep your best workers?

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